Automatically-assigned Review Approvers are Skipped When a Review is Completed (Doc ID 1575854.1)

Last updated on SEPTEMBER 16, 2014

Applies to:

Oracle TBE Performance Management Cloud Service - Version N/A to N/A [Release 12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Performance Reviews skip the approval process (i.e. "Pending Approval" Status) and are immediately placed in the following Status within the Performance Reviews Workflow.

EXPECTED BEHAVIOR
-----------------------
If Approvers are assigned to a Review, and the Workflow is configured correctly, the Performance Review moves to the "Approval Pending" Status after being Completed or eSigned.

NOTE: Based on different customer configurations, Performance Reviews may move into any of the Statuses sequences below, after being Completed:

1. eSignature Pending Status ► Approval Pending Status ► Final Status
2. Approval Pending Status ► eSignature Pending Status ► Final Status
3. Approval Pending Status ► Final Status
4. eSignature Pending Status ► Final Status
5. Final Status

Note that this Problem & Solution scenario applies only to 1, 2, and 3 above, and not 4 or 5.  For details related to configuring the Reviews Workflow, please see the "TBE User Guides and Help" document (Doc ID 1532446.1).

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into Taleo Business Edition as a Review Manager.
2. Click the Employees Tab.
3. Search for and locate an Employee whose Performance Review is ready to be Completed or eSigned (depending on your configuration; see NOTE above).
4. Under the Performance Reviews section, locate the appropriate Review.
5. Click down-facing ▼ Action arrow for that row. Click the Complete option (or eSign option; complete the electronic signature process, if applicable).
6. Navigate to the Employee's Performance Reviews section and check the current Status of the completed Review.

Cause

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