Definition of Chat Offered and Chat Handled in LHOD Reports

(Doc ID 1576095.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Question:
What are the definitions of Chats Offered and Chats Handled in the Live Help On-Demand Report?
 

Solution

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