Confirmation And Summary Report In Benefits Self Service Landing Page Not Close (Doc ID 1576390.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Benefits - Version 11.1.5.0.0 and later
Oracle Fusion Benefits Cloud Service - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.5.0.0 version, Manage Benefits

ACTUAL BEHAVIOR
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Confirmation and Summary Report in benefits self service landing page will not close

When the employee launches the Benefits confirmation and Summary report from the Benefits Self Service landing page the report cannot be closed. A refresh of the browser is required to escape otheriwse employee cannot continue with benefits enrollment

EXPECTED BEHAVIOR
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Should be able to close the report without refreshing the browser.

STEPS
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The issue can be reproduced at will with the following steps:
1. Nvaigator > Benefits > Enrollment
2. Benefits Overview page > Current Benefits Tab
3.Print Benefits Report > Launch Report
4. After Launching the report you see the X to close the report is over browser frame . When Mouse Click on X the browser frame Blocks the Close
5. Report Cannot be Closed and A Refresh Browser is only Option.


Cause

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