User Creation Fails As 'Xellerate Users' Organization Not Searchable In OIM

(Doc ID 1580248.1)

Last updated on FEBRUARY 14, 2017

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.4.0.0 and later
Oracle Fusion Application Toolkit - Version 11.1.1.5.1 and later
Oracle Fusion Financials Common Module Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Oracle Fusion General Ledger Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

When attempting to add new implementation users in Oracle Identity Manager, the Organization field does not show the value Xellerate Users.

Customer already followed the instructions provided in the Doc Id: 1535755.1 - Fusion Application Users With IT Security Manager Role Cannot See "Xellerate Users" Organization in OIM Console, but still the issue could not be fixed.


Steps to Reproduce Issue

1. Login to OIM
2. Create new Implementation User in the Administration Console
3. Navigate to the field Organization and click on drop down list
4. There are "No rows returned"

The following error is reported in the OIM managed Server diagnostic log file:

 

Cause

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