Agents Are Having Issues With Spell Check On The Chat Portal (Doc ID 1580403.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Some chat agents are unable to use spell check on their chat portal.
They are all using Windows 7 and Java version 6 (update 45)
They are using either Chrome or IE Browsers
All other chat agents in their group have the same settings but are fine with their spell check feature

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms