SSO: Authentication Error after zone upgrade (Doc ID 1582042.1)

Last updated on SEPTEMBER 10, 2013

Applies to:

Oracle Taleo Platform Cloud Service - SmartOrg (Central Configuration) - Version 13A to 13B [Release 12 to 13]
Information in this document applies to any platform.

Symptoms

ISSUE
After upgrading, the zone's SSO stopped working.

SYMPTOMS
1. Initially back-end users were presented with a System Error that tracked back to a "java.lang.NullPointerException" in Taleo system.
  - It was found that there was not a value set for the SAML Identity Provider (IDP).
  - There were three IDP to choose from, so one specified by customer was chosen.

2. With SAML IDP set, back-end users were now presented with "Authentication Error" message.

Cause

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