Timeout Error When Running or Exporting Insight Report (Doc ID 1583295.1)

Last updated on NOVEMBER 16, 2015

Applies to:

Oracle TBE Reporting Cloud Service - Version 10.5 to 14B1 [Release 10 to 14]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When either manually running or automatically exporting a scheduled Insight report, the report fails. The User receives an error including the phrase "timed out" (e.g. "report timed out" or "connection timed out"). In the context of a scheduled report, the User receives the following system notification:

-----Original Message-----
From: donotreply@invalidemail.com [mailto:donotreply@invalidemail.com]
Sent: [Date/Time]
To: [Recipient]
Subject: Report timed out

Dear [Recipient],

Report [Report Name] could not be generated due to timeout.


EXPECTED BEHAVIOR
-----------------------
Reports run successfully, with no time out error.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Run an Insight report manually: How To Run Insight Reports (Doc ID 1538195.1)
OR
Schedule an Insight report for export: How To Schedule Insight Reports (Doc ID 1527610.1)

Cause

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