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(JE) - Issues On Visibility Of Interactions With More Than One Contact (Doc ID 1583642.1)

Last updated on JUNE 04, 2018

Applies to:

Oracle Fusion Common CRM - Version 11.1.5.0.0 to 11.1.7.0.0 [Release 1.0]
Oracle Fusion Common CRM Cloud Service - Version 11.1.5.0.0 to 11.1.7.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On :  11.1.5.0  version, Search

ACTUAL BEHAVIOR  
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When creating an interaction in scope of a customer profile UI using Interaction link and adding multiple contacts ,
interaction is then displayed in Organization Contact UI only for the first entered contact.



EXPECTED BEHAVIOR
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Interaction should be then displayed in Organization Contact UI for ALL entered contact.


STEPS
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The issue can be reproduced at will with the following steps:

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot check interaction in organization contact details UI only for the first entered contact and not for others.

Changes

 

Cause

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