Response Library panel blank in agent console (Doc ID 1584316.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Loss of functionality
Agent Console Response Library Panel is blank for one agent

Significance of loss
Agent cannot use response libraries when chatting, reducing efficiency

Where the Issue happens
For a single user when selecting 'Response Library' in agent console

What is the expected or acceptable result
Response Libraries should be visible in panel

What is working
All other agent console functionality is working

Cause

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