Getting Response Code 300 And 301 While Trying To Send An Email Post Request To Oracle Live Help. (Doc ID 1585829.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Loss of functionality
Customer cannot post email

Significance of loss
Cannot send emails into agent console

Where issue occurs
Issue occurs when posting email to https://admin.instantservice.com/servlet/mailmessagepost

Expected behavior
Emails post to servlet without response error

Specific error messages (error number with syntax)
Receiving response code 300 and 301

Cause

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