Receiving "a New Customer Has Entered The Chat Queue" Pop Up However I Am Not Set To Available

(Doc ID 1586092.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


I am logged in to the chat console as a chat agent, however I am set to UNAVAILABLE, while other agents in the same chat dept are set to available. I only want to see the pop up if I am set to available. What do I do?


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