Setup Agents To Have The Same Name Appear on the Customer Client (Doc ID 1586436.1)

Last updated on SEPTEMBER 23, 2013

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

When a chat visitor gets connected to a chat agent, how can all agents have the same alias appear on the Customer Client?
 

Solution

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