Setup Agents To Have The Same Name Appear on the Customer Client

(Doc ID 1586436.1)

Last updated on SEPTEMBER 23, 2013

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


When a chat visitor gets connected to a chat agent, how can all agents have the same alias appear on the Customer Client?


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms