How can agents 'Reply to all' when responding to Mail incidents?
Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
When customers submit mail incidents, they sometimes CC other email accounts. We have a team which wants to be able to reply all, not just a single customer email account. How can I do this?
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