How can agents 'Reply to all' when responding to Mail incidents?

(Doc ID 1587073.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


When customers submit mail incidents, they sometimes CC other email accounts. We have a team which wants to be able to reply all, not just a single customer email account. How can I do this?


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms