How can agents 'Reply to all' when responding to Mail incidents? (Doc ID 1587073.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

When customers submit mail incidents, they sometimes CC other email accounts. We have a team which wants to be able to reply all, not just a single customer email account. How can I do this?

Solution

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