Sales Account Owner Not Updated Automatically If Its Territory Owner Is Changed (Doc ID 1587695.1)

Last updated on JULY 18, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

When we change the Owner of a particular Territory (for example)  from owner 'X' to 'Y' as 'X' .
Then the Sales Account Owner for all the Sales Accounts for which 'X' was the owner  doesn't change to 'Y' automatically even though the Territory Owner has  changed.

Cause

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