CRM-Rel7 : Address Mapping Service Has Not Been Setup Error A map is currently unavailable. (ATK-3315019)

(Doc ID 1588958.1)

Last updated on FEBRUARY 06, 2017

Applies to:

Oracle Fusion Common CRM - Version and later
Oracle Fusion Common CRM Cloud Service - Version and later
Oracle Fusion Global Human Resources Cloud Service - Version to [Release 1.0]
Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Other Issues

When attempting to to see details by clicking red square icon in customer address field get error
the following error occurs.

Error A map is currently unavailable. (ATK-3315019)
Cause The mapping service to use for displaying the map has not been defined.
Action Contact your help desk.

The issue can be reproduced at will with the following steps:

The issue has the following business impact:
Due to this issue, users cannot see details starting from this red square icon


Please also review new document on the issue:

Doc ID 2155846.1


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms