Duplicate Data in the SLA Report By Department

(Doc ID 1591432.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


Issue: The "SLA Report By Dept --- Totals by Department" column OFFERED is showing duplicate line items for certain days of the month.
Expected Behavior: Each line item (day within the month) should be unique per department.


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