FUSION HR: Salary Change Transaction Gives "Error occurred while displaying history tree table" (Doc ID 1591595.1)

Last updated on AUGUST 29, 2016

Applies to:

Oracle Fusion Global Human Resources - Version 11.1.5.0.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
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Get error when trying to submit the salary change. Salary change transaction does not get approved and is pending approval. There is also no worklist generated for this transaction. BPM task is "ChangeSalaryApprovalTask".
 
ERROR
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Error occurred while displaying history tree table.
Error in workflow service Web service operation invocation. Verify that SOAP connection information for the server is correct.

STEPS
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The issue can be reproduced with the following steps:
1. Navigate to Person Management > Manage Salary and create a new row for salary enter the salary changes
2. Click on “Continue”, it throws the error:
Error occurred while displaying history tree table.
Error in workflow service Web service operation invocation. Verify that SOAP connection information for the server is correct.
3. Click on Submit
4. There is also no worklist generated for this transaction. But the transaction also does not get approved
5. The transaction does not get approved and is pending approval.

Cause

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