Some Departments Are Closed Even During Hours of Operation And Agents Are Logged In And Available (Doc ID 1592327.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Why does the department remain close even during hours of operation and agents are logged in and available?
 

Solution

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