Agents Unable To Send Chat OR Mail (Doc ID 1594455.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Oracle Live Help On Demand
Information in this document applies to any platform.

Symptoms

Agents are able to take chats or mail from the queue. However, when they try to respond and hit ENTER or SEND, nothing happens.

Cause

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