Failed Calls Showing In the Agent Console And Marked As "In Progress" In The Webcare Report (Doc ID 1594489.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Failed Calls are getting to the Agent Console. When an agent takes the call from the Call Queue, there is no one on the other end. Agent is unable to remove the call from the Call Queue and it can get stuck there for hours.

Cause

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