Issue On Firstname Search Attribute In Customer Workarea (Doc ID 1598415.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center - Version 11.1.5.0.0 to 11.1.9.2.0 [Release 1.0]
Oracle Fusion Customer Center Cloud Service - Version 11.1.5.0.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Issue on Firstname search attribute in Customer Workarea

Facing an issue concerning First Name search attribute in Customer Workarea. Indeed, when try to search for a consumer whose first name is “Nourdine” the results are not the expected.

 

EXPECTED BEHAVIOR
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 Firstname search attribute in Customer Workarea should work properly

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator > Customers
2. In Customer Workarea select Consumers for the Search field in the Search area
3. Click Advanced button
4. Set a value for the First Name field
5. Click Search button

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot search for consumers

Cause

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