Issue On Firstname Search Attribute In Customer Workarea

(Doc ID 1598415.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center - Version to [Release 1.0]
Oracle Fusion Customer Center Cloud Service - Version to [Release 1.0]
Information in this document applies to any platform.


Issue on Firstname search attribute in Customer Workarea

Facing an issue concerning First Name search attribute in Customer Workarea. Indeed, when try to search for a consumer whose first name is “Nourdine” the results are not the expected.


 Firstname search attribute in Customer Workarea should work properly

The issue can be reproduced at will with the following steps:
1. Navigator > Customers
2. In Customer Workarea select Consumers for the Search field in the Search area
3. Click Advanced button
4. Set a value for the First Name field
5. Click Search button

The issue has the following business impact:
Due to this issue, users cannot search for consumers


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