Not seeing all Optional Data Values For Some Chats Handled

(Doc ID 1598786.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Loss of functionality
A few chats do not have some of the optionaldata fields populated

Expected functionality
All chats would have all fields populated

Significance of loss

Customer needs all reporting information to accurately report on chat statistics

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms