Agent Receives Sound Notification But Unable To See Chat (Doc ID 1598924.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

The agent is on AQD and hears the sound notification that a chat is assigned or transferred. There is no pop-up window when the chat assignment is done and agent does not see the chat. The report shows the assigned chat has expired. Why is this happening?
 

Solution

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