There are mails with disposition "Returned For Follow Up" but I do not see those mails in Follow Up tab in Agent Console. (Doc ID 1599967.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

 There are mails with disposition "Returned For Follow Up" but I do not see those mails in Follow Up tab in Agent Console.

Cause

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