Chat Web Server Lost Tcpip Bus Connection To TCPIPBUS Causing It To Crash
(Doc ID 1601947.1)
Last updated on OCTOBER 06, 2021
Applies to:
Oracle Contact Center Anywhere - Version v8.1.3 FP9 to v8.1.3 FP9 [Release V8 CCA]Information in this document applies to any platform.
Symptoms
Chat Web Server lost tcpip bus connection to TCPIPBUS
This is the last ping message from TAW web server:
25 Sep 2013 22:37:30,902 [xxxxxx] DEBUG Revision: 21 .handleMessage(BusClient_IM.java:145) - ************** [KEEP_ALIVE xx.xx.xx.xx] **************
In SNMP logs, after about 14 minutes, we got 'resource crashed' message.
25/09/2013 22:51:14.623 : 0 : 632 : 1516 : SnmpSubAgent : 130 : ******** : Got : DISCONNECTED from WebServer Id[xxxx]
25/09/2013 22:51:14.623 : 4 : 264 : 1516 : SnmpSubAgent : 130 : Receive : New [C] message, message
25/09/2013 22:51:14.623 : 0 : 264 : 1516 : SnmpSubAgent : 130 : Stamp : Calling TWCSNMPSubAgent::AnyDisconnectHandler
25/09/2013 22:51:14.623 : 5 : 264 : 1516 : SnmpSubAgent : 130 : remove resource [xxxxx] from resource map
25/09/2013 22:51:14.623 : 5 : 264 : 1516 : SnmpSubAgent : 130 : SOCKET_DISCONNECT_ is real [1]
25/09/2013 22:51:14.623 : 0 : 264 : 1516 : SnmpSubAgent : 130 : 1......After strncat oTrapInfo.m_trapInfo = Resource crashed [WebServer=xxxxx - CompanyAlias=]
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |