Chat Web Server Lost Tcpip Bus Connection To TCPIPBUS Causing It To Crash (Doc ID 1601947.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Contact Center Anywhere - Version v8.1.3 FP9 to v8.1.3 FP9 [Release V8 CCA]
Information in this document applies to any platform.

Symptoms

Chat Web Server lost tcpip bus connection to TCPIPBUS

This is the last ping message from TAW web server:
25 Sep 2013 22:37:30,902 [xxxxxx] DEBUG Revision: 21 .handleMessage(BusClient_IM.java:145) - ************** [KEEP_ALIVE xx.xx.xx.xx] **************

In SNMP logs, after about 14 minutes, we got 'resource crashed' message.
25/09/2013 22:51:14.623 : 0 : 632 : 1516 : SnmpSubAgent : 130 : ******** : Got : DISCONNECTED from WebServer Id[xxxx]
25/09/2013 22:51:14.623 : 4 : 264 : 1516 : SnmpSubAgent : 130 : Receive : New [C] message, message
25/09/2013 22:51:14.623 : 0 : 264 : 1516 : SnmpSubAgent : 130 : Stamp : Calling TWCSNMPSubAgent::AnyDisconnectHandler
25/09/2013 22:51:14.623 : 5 : 264 : 1516 : SnmpSubAgent : 130 : remove resource [xxxxx] from resource map
25/09/2013 22:51:14.623 : 5 : 264 : 1516 : SnmpSubAgent : 130 : SOCKET_DISCONNECT_ is real [1]
25/09/2013 22:51:14.623 : 0 : 264 : 1516 : SnmpSubAgent : 130 : 1......After strncat oTrapInfo.m_trapInfo = Resource crashed [WebServer=xxxxx - CompanyAlias=]

Cause

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