Chat Session Close Message With Survey Link Not Appearing On Mobile Devices (Doc ID 1601968.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Issue:
Chats coming from a mobile device are not presented the survey link after the chat session ends.

Steps to reproduce:
- go to the customer's mobile site
- initiate a chat with an agent
- end the chat

Expected behavior:
The closing message includes a link to the survey.

Actual behavior:
The closing message does NOT include a link to the survey.

Where it happened:
This happens on the customer's mobile website.

Customer impact:
Customers on mobile devices are not getting presented the link to the survey.

Cause

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