Delay when selecting an email to agent console. Once able to reply to an email and leaves application for a few seconds and returns to agent console, the rep has to wait again before she can reply. (Doc ID 1602351.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Agent Console slow. Once able to reply to an email and leaves application for a few seconds and returns to agent console, the rep has to wait again before she can reply.

Cause

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