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Different Results On Reports (Doc ID 1604672.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

User must be careful to use the same report parameters in order to receiving matching results.


We receive different values of “handled chat” depending on which report we use. For example

IS Account Admin > Departments > 'Chat Activity' and 'Chat Department Efficiency" are showing differing results

Impact of problem:
User is not getting comparable reports

Expected behavior:
Reports should match if pulled for same time period


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