Different Results On Reports (Doc ID 1604672.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

User must be careful to use the same report parameters in order to receiving matching results.

Symptoms

Issue:
We receive different values of “handled chat” depending on which report we use. For example

IS Account Admin > Departments > 'Chat Activity' and 'Chat Department Efficiency" are showing differing results

Impact of problem:
User is not getting comparable reports

Expected behavior:
Reports should match if pulled for same time period

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms