Customer Center : Appointment Advanced Search Displays Duplicate Fields

(Doc ID 1605367.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Common CRM - Version 11.1.7.0.0 and later
Oracle Fusion Common CRM Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Other Issues

ACTUAL BEHAVIOR
---------------

When using the advanced search capabilities to search for appointments either on Customer or Opportunities, some fields appears as duplicates:
The fields are:
- Email address (Adresse courriel)
- PhoneNumber (The label is in English not in French)
- Catégorie (Category)
Please note that the fields that appear twice depend on the selected saved search.
Please note that the problem was already present in R6 PB10 and, for example, Category was appearing 4 times




EXPECTED BEHAVIOR
-----------------------
These fields should appear only once in LOV

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Customers (Clients and Prospect in French) > Open and Edit a customer (eg Rank Xerox) > click Apponitment node to display appointment details UI
2. In scope of defaulted save search "Tous les Rendez-Vous' (all appointments) > Click Advanced search button > Display LOV by clicking Add Fields button
3. some fields are duplicated :
- Email address (Adresse courriel)
- PhoneNumber (The label is in English not in French)
- Catégorie (Category)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users can have some hesitation about the fact these fields are reliable

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms