Callback Stuck With The Agent After Agent Call Failed

(Doc ID 1606301.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Contact Center Anywhere - Version v8.1.3 FP9 and later
Information in this document applies to any platform.


Agent assigned a callback and while the phone was ringing to the agent the connection was lost.  The callback remained in an active state on the agents line until the service was restarted.


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