Callback Stuck With The Agent After Agent Call Failed

(Doc ID 1606301.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Contact Center Anywhere - Version v8.1.3 FP9 and later
Information in this document applies to any platform.

Symptoms

Agent assigned a callback and while the phone was ringing to the agent the connection was lost.  The callback remained in an active state on the agents line until the service was restarted.

Cause

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