Callback Stuck With The Agent After Agent Call Failed
Last updated on MARCH 02, 2017
Applies to:Oracle Contact Center Anywhere - Version v8.1.3 FP9 and later
Information in this document applies to any platform.
Agent assigned a callback and while the phone was ringing to the agent the connection was lost. The callback remained in an active state on the agents line until the service was restarted.
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