In the Live Help Customer Client Happens When A Customer Enters The Queue And No Agents Are Currently Aavailable? (Doc ID 1607052.1)

Last updated on DECEMBER 10, 2013

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

In the Live Help Customer Client if a customer clicks to chat, completes the customer entry form and hits enter and there are no agents available to accept the chat what happens to the customer if they do not close that window out and an agent logs in at a later time?
 

Solution

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