REL 7 PROD - Run Time Error While Creating Contact Point Of A Contact

(Doc ID 1607602.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Customer Center Cloud Service - Version and later
Information in this document applies to any platform.


On :, Deliver Customer Care

When creating a new Contact Point for an existing Contact, an error message is being displayed

An application error occurred. See the incident log for more information.

The issue can be reproduced at will with the following steps:
1. Go to Navigator
2. Select Customer
3. For a given customer
4. Select Contacts
5. Select a contact
6. Try adding a new Contact Point - the error message will be displayed.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms