REL 7 PROD - Run Time Error While Creating Contact Point Of A Contact (Doc ID 1607602.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0, Deliver Customer Care

When creating a new Contact Point for an existing Contact, an error message is being displayed



ERROR
-----------------------
An application error occurred. See the incident log for more information.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Navigator
2. Select Customer
3. For a given customer
4. Select Contacts
5. Select a contact
6. Try adding a new Contact Point - the error message will be displayed.

Cause

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