Smart Receipt Process Doesn't AutoApply Receipts Properly Brought in Through Lockbox or Receipt Batch Ends In Error AR-arcgcu
Last updated on MARCH 02, 2016
Applies to:Oracle Fusion Receivables - Version 188.8.131.52.1 and later
Oracle Fusion Receivables Cloud Service - Version N/A and later
Information in this document applies to any platform.
On : 184.108.40.206.0 - 220.127.116.11.0 versions,
Either Import Receipt via Lockbox Validation and then Submit AutoApply for Smart Receipts
Process Customer Payments-Process Receipts
Receipt posting is not possible, because receipt data is not displayed on To Be Posted of Receipts Pending Creation.
The Batch log shows the following error:
AR-arcgcu - Cannot find customer profile.'
or the AUTOAPPLY process for Smart Receipts does not apply receipts properly.
The issue can be reproduced at will with the following steps:
1. Import a Receipt Batch with Using LockBox and then run Auto Apply
2. Look up the batch under Navigator> Receivables> Receivable Balances.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms