Smart Receipt Process Doesn't AutoApply Receipts Properly Brought in Through Lockbox or Receipt Batch Ends In Error AR-arcgcu (Doc ID 1608215.1)

Last updated on MARCH 02, 2016

Applies to:

Oracle Fusion Receivables - Version 11.1.1.5.1 and later
Oracle Fusion Receivables Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : 11.1.5.0.0 - 11.1.7.0.0 versions,

 

Either Import Receipt via Lockbox Validation and then Submit AutoApply for Smart Receipts

or

Process Customer Payments-Process Receipts

Receipt posting is not possible, because receipt data is not displayed on To Be Posted of Receipts Pending Creation.
The Batch log shows the following error: 

AR-arcgcu - Cannot find customer profile.'

or the AUTOAPPLY process for Smart Receipts does not apply receipts properly.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Import a Receipt Batch with Using LockBox and then run Auto Apply
2. Look up the batch under Navigator> Receivables> Receivable Balances.




Cause

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