Why does the the IS Chat Link Builder dashboard show the link as On when the status page say it is Off?

(Doc ID 1609780.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


I am testing rules and invitations within Webcare. Within IS Chat LinkBuilder, the link status of my link says On. However, when you click on view status, the status says Off. Why does the dashboard show the link as On when the status says Off? I tried turning the link off and then back on, but this did not change anything. How do I turn this link on so that I can properly test the rule and invitation?


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