'IP Address Is Not in Authorized Range' Message Received when Exporting Reports (Doc ID 1611276.1)

Last updated on JANUARY 12, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms

You see the error message 'IP address is not in authorized range' when you try to export a report from the Reporting module of E9, or when you try to download an exported report through the generated download link.

Cause

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