Bounceback Message Received: 'RID 0 - 5.1.0 - Unknown address error ('550', ['Address rejected (#5.1.1)'])' (Doc ID 1611732.1)

Last updated on SEPTEMBER 14, 2023

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

You receive a bounceback email with one of the following messages, or your see a similar message on the Bounceback History with Messaging report:
- RID 0 - 5.1.0 - Unknown address error ('550', ['Address rejected (#5.1.1)'])
- RID 0 - 5.1.0 - Unknown address error ('550', ['<address@domain.com>, Recipient unknown'])
- RID 0 - 5.1.0 - Unknown address error ('550', ['5.1.1 sorry, no mailbox here by that name '])
- RID 0 - 5.1.0 - Unknown address error ('550', ['unrouteable address'])
- RID 0 - 5.1.0 - Unknown address error ('554', ['delivery error: dd Sorry your message to <address@domain.com> cannot be delivered. This account has been disabled or discontinued [#102]. - <mta444.mail.re4.domain.com>'])
The contact’s bounceback status is marked as invalid.

Cause

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In this Document

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