CRM-R7-UPGRADE Needs Appointment Reminder To Be Editable On Create Screen (Doc ID 1612791.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Common CRM - Version 11.1.7.0.0 and later
Oracle Fusion Common CRM Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.7.0.0 version, Common

ACTUAL BEHAVIOR  
---------------
When creating an appointment in scope of a customer the Reminder field is read only at creation and only available for updated when editing an existing appointment

EXPECTED BEHAVIOR
-----------------------
Reminder filed should be possible to setup at creation

STEPS
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The issue can be reproduced at will with the following steps:
CHA (Rel7 PB4)

Tested and reproduced the same behavior :

Navigator > Customer > Search for a customer > edit into any customer record
> Click on the Appointment link which is available under the customer tree >
> Click the create button > the Create appointment page will open, here you will see the Reminder field as Read only.
> Enter some info and save the appointment record.
> Edit the appointment record which you have just created
> See that Reminder field is editable only at this setp (in edit mode after creation)


B)

Rel5 level

Navigator > Customer > Search for a customer > edit into any customer record
> Click on the Appointment link which is available under the customer tree >
> Click the create button > the Create appointment page will open,
> Reminder field is possible to update : enter a value
> Enter some info and save the appointment record.
> Edit the appointment record which you have just created
> See that Reminder field is well filled

 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot setup reminder at appointment creation

Cause

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