How to prevent repeated Proactive Chat Invitations generated by estara rules

(Doc ID 1612825.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Oracle Live Help On Demand
Information in this document applies to any platform.

Goal

I am investigating the use of timeout Webcare (eStara) rules to add proactive chat invitations to specific pages on my public site. Are there controls that prevent the same customer from getting hit with many proactive invitations after they have dismissed (clicked close or no thanks) on a previous proactive invite?

Solution

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