Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
Loss of functionality
No more than 4 agents can log in
The sequence of events
Customer changed to interactions model
Where it happened
The significance of loss / customer impact
Customer no longer needs the concurrent agents limit
What IS working
Chat is working. Up to 4 agents can log in
What is the expected or acceptable result?
Any number of agents can log in
What about the system has recently changed?
Customer moved from agents seats to interactions model
The issue is caused by the following setup: Concurrent CSR setup is currently set to limit logins.
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