User Limit Reached (Doc ID 1612893.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Loss of functionality
No more than 4 agents can log in

The sequence of events
Customer changed to interactions model

Where it happened
IHA settings

The significance of loss / customer impact
Customer no longer needs the concurrent agents limit

What IS working
Chat is working. Up to 4 agents can log in

What is the expected or acceptable result?
Any number of agents can log in

What about the system has recently changed?
Customer moved from agents seats to interactions model

Changes

 The issue is caused by the following setup: Concurrent CSR setup is currently set to limit logins.

Cause

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