Retweet Count of viral tweets incorrect in SRM (Doc ID 1614080.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

If a tweet is retweeted from a different Handle, then the number of retweets for second handle is shown as sum of retweets of both first & second handle.

Steps to Reproduce:

Step 1 - Create a Tweet using a Handle, say @Handle1

Step 2 - Ensure that the Tweet created in Step 1 is retweeted by some handles, record this count - say x.

Step 3 - Using another Twitter Handle, say @Handle2, retweet the tweet created in Step 1.

Step 4 - Ensure that the Tweet resulted from Step 3 is retweeted by some handles, record this count - say y.

Step 5 - Check the retweet count for the tweet at @Handle2. This is shown in SRM as x+y. But the actual count should be y.

 

Cause

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