Retweet Count of viral tweets incorrect in SRM
Last updated on APRIL 28, 2017
Applies to:Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.
If a tweet is retweeted from a different Handle, then the number of retweets for second handle is shown as sum of retweets of both first & second handle.
Steps to Reproduce:
Step 1 - Create a Tweet using a Handle, say @Handle1
Step 2 - Ensure that the Tweet created in Step 1 is retweeted by some handles, record this count - say x.
Step 3 - Using another Twitter Handle, say @Handle2, retweet the tweet created in Step 1.
Step 4 - Ensure that the Tweet resulted from Step 3 is retweeted by some handles, record this count - say y.
Step 5 - Check the retweet count for the tweet at @Handle2. This is shown in SRM as x+y. But the actual count should be y.
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