Why do We Have Have Abandoned Chats When We Should Have None?
Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
Abandoned chat and there should not be
The sequence of events
New department opened yesterday and customer found abandoned chat this morning in reports
The significance of loss / customer impact
Customer experience hurt if waits for agent and does not get an agent
What IS working
Agents are able to take chats
What is the expected or acceptable result?
Customer would prefer no abandoned chats
What about the system has recently changed?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms