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Forms: Form Field Pre-Populating Wrong Value from a Field Merge (Doc ID 1616358.1)

Last updated on NOVEMBER 08, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Purpose

 This article describes how to troubleshoot an issue where a form field that uses a field merge pre-populates the wrong value.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 1. Make sure the field is using the correct field merge
 2. Make sure the correct contact field is linked to the field merge
 3. Make sure the field in the contact record has the correct value
 4. Determine if the form is opened from an email link or accessed from your website
 
Related Reading
References

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