LiveHelp Chat Reports: Why is there more chats in the Handled column than the Offered column for a time period

(Doc ID 1616566.1)

Last updated on MARCH 25, 2014

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Handled chats is greater than offered chats in my LiveHelp Chat reports.

Cause

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