LiveHelp Chat: Categories. Trace Popular Topics/frequent Chatters/resolution Statistic

(Doc ID 1616917.1)

Last updated on MARCH 25, 2014

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Goal

Is there a functionality in Live Chat where the admin can trace the popular topics of the chat.

Solution

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