LiveHelp Chat: Reports: Why is a chat, which was transfered, still appearing as 'handled' for this department.

(Doc ID 1616934.1)

Last updated on MARCH 25, 2014

Applies to:

Oracle Live Help On Demand - Version 1.0 and later
Information in this document applies to any platform.


 Explain why some transfered chats in LiveHelp chat are counted twice as handled chats against the originating department.


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