LiveHelp Chat: Reports: Why is a chat, which was transfered, still appearing as 'handled' for this department.
Last updated on MARCH 25, 2014
Applies to:Oracle Live Help On Demand - Version 1.0 and later
Information in this document applies to any platform.
Explain why some transfered chats in LiveHelp chat are counted twice as handled chats against the originating department.
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