LiveHelp Chat: Reports: Why is a chat, which was transfered, still appearing as 'handled' for this department. (Doc ID 1616934.1)

Last updated on MARCH 25, 2014

Applies to:

Oracle Live Help On Demand - Version 1.0 and later
Information in this document applies to any platform.

Goal

 Explain why some transfered chats in LiveHelp chat are counted twice as handled chats against the originating department.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms