Agent Inactivity Message In English and also should not be there (Doc ID 1617061.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms


We have noticed a message appearing in English in the agent console when a client is transferred to an open department open but without any agents connected. To avoid that message appearing in english could we change it to french ?

The sequence of events
Customer transferred to another department and gets a waiting message in English instead of French

Where it happened
Customer chat client and shows in the transcript

The significance of loss / customer impact
Customer is a French company and needs messages to be in French

What IS working
Chat works and customer is transferred correctly

What is the expected or acceptable result?
The message should be in French

What about the system has recently changed?
No changes, this likely has always been there

Cause

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