Oracle Live Help Chat: Why is the Estimated Waiting Time Not Correct in the customer's chat client? (Doc ID 1617793.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Why do the estimated minutes in the 'Estimated Wait Time' message vary so much for some customers? A customer may see a 2 minute wait time first, then see 14 or more minutes the next time.
 

Solution

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