My Oracle Support Banner

How to calculate Missed, Abandoned, and Offered from CUSTOMERQUEUELOG in Nightly FTP export (Doc ID 1619826.1)

Last updated on FEBRUARY 03, 2014

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Goal

 This document will describe how to get the records of Missed, Abandoned, and Offered from CUSTOMERQUEUELOG in Nightly FTP export.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.