How to calculate Missed, Abandoned, and Offered from CUSTOMERQUEUELOG in Nightly FTP export
Last updated on FEBRUARY 03, 2014
Applies to:Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.
This document will describe how to get the records of Missed, Abandoned, and Offered from CUSTOMERQUEUELOG in Nightly FTP export.
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