Trying to Resume Saved for Later Person Transaction Errors (Doc ID 1621564.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Manage Workforce Lifecycle

After partially entering a New Hire record and Saving for later instead of submitting,  the user is unable to resume Saved Transaction.
They receive the notification, but when clicking on "Resume this transaction" they receive the following error.

ERROR
-----------------------
Form error shows:

An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 9, Server Domain: HCMDomain, Server Instance: CoreProcessesServer_HA, Application Name: HcmCoreApp

Incident file shows:

Incident Id: 9
Incident Source: SYSTEM
...
Problem Key: DFW-99998 [java.lang.NullPointerException][oracle.apps.hcm.employment.core.protectedUiModel.applicationModule.EmploymentAMImpl.reloadAddWorkRelationshipData][HcmCoreApp]
ECID: 004vLiW8NyK9xW73VJRLB800018i0005^n
Application Name: HcmCoreApp
User Name: ...
Error Message Id: DFW-99998

Context Values -------------- dbRID : 0:1:2:147
DSID : 0000KBcMVjF56iTvy8Q5T01IeO4_0006No
APPS_SESSION_ID : ED5AE75417F4B525E04316A11790B6C8
DFW_SERVER_NAME : CoreProcessesServer_HA
DFW_DOMAIN_NAME : HCMDomain
APPS_USER_NAME : ...
DFW_USER_NAME : ...
DFW_APP_NAME : HcmCoreApp URI : /hcmCore/faces/AddPersonUiShellMainPage

... java.lang.Exception: An application error occurred. See the incident log for more information. at oracle.apps.fnd.applcore.messages.ExceptionHandlerUtil.processExceptionWithResourceBundle(ExceptionHandlerUtil.java:127) at oracle.apps.fnd.applcore.messages.ExceptionHandlerUtil.processException(ExceptionHandlerUtil.java:45) ... at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256) at weblogic.work.ExecuteThread.run(ExecuteThread.java:221) Caused by: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.NullPointerException, msg=null at oracle.adf.model.binding.DCInvokeMethod.invokeMethod(DCInvokeMethod.java:719) at oracle.adf.model.binding.DCDataControl.invokeMethod(DCDataControl.java:2143) ... at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:27) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:61) at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3739) at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3705) ... 6 more Caused by: java.lang.NullPointerException at oracle.apps.hcm.employment.core.protectedUiModel.applicationModule.EmploymentAMImpl.reloadAddWorkRelationshipData(EmploymentAMImpl.java:14905) at oracle.apps.hcm.employment.core.protectedUiModel.applicationModule.EmploymentAMImpl.reloadAddPersonFlows(EmploymentAMImpl.java:17379) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Fusion Apps as HR Specialist
2. Navigator > New Person
3. Enter Person details.
Save transaction for later.

4. Navigate to Welcome
5. Find the Saved Transaction.
6. In the notification for the Saved Transaction, click on the "Resume this transaction" link.
Receive error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot resume saved transactions.



Cause

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