Oracle Live Help Response Library Not Able To Launch (Doc ID 1621835.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

The loss of functionality
The Live Help Response Library not able to launch

The sequence of events
JAVA tries to open respeditor_1391202158895.jnlip - but then gives a JAVA error message.

Where it happened
https://admin.instantservice,com > Departments > Response Libraries

The significance of loss / customer impact
Customer cannot edit responses

Include specific error messages (error number with syntax)
 JAVA tries to open respeditor_1391202158895.jnlip - but then throws this error
InvalidArgumentException[ Invalid arguments supplied: { }]
at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
at com.sun.javaws.Main.access$000(Unknown Source)
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

What is the expected or acceptable result?
Response editor launches with no issues

Cause

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