Oracle Live Help Response Library Not Able To Launch (Doc ID 1621835.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


The loss of functionality
The Live Help Response Library not able to launch

The sequence of events
JAVA tries to open respeditor_1391202158895.jnlip - but then gives a JAVA error message.

Where it happened
https://admin.instantservice,com > Departments > Response Libraries

The significance of loss / customer impact
Customer cannot edit responses

Include specific error messages (error number with syntax)
 JAVA tries to open respeditor_1391202158895.jnlip - but then throws this error
InvalidArgumentException[ Invalid arguments supplied: { }]
at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
at com.sun.javaws.Main.access$000(Unknown Source)
at com.sun.javaws.Main$ Source)
at Source)

What is the expected or acceptable result?
Response editor launches with no issues


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